convenience, coordinated care, integrated services

Patient Experience at ELC

convenience, coordinated care, integrated services

MS care from a patient perspective

One Unified Team with an Integrated Care Approach

Small details make a big difference when it comes to your care. In addition to the many clinical questions you may have, you might also be wondering,

  • How long will it take for me to have an appointment with my doctor?

  • How easy will it be to contact my doctor if I have a question?

  • How easy is it to get to my appointment?

  • How often will I have appointments and how many days will be disrupted by them?

  • Will my insurance cover the cost of the appointments and treatments?

MS is stressful enough without the uncertainty of wondering if your needs will be met, if your doctor truly understands what you’re going through, or if your questions will all be answered. At The Elliot Lewis Center, you never have to worry about these things.

While we are one of the largest multiple sclerosis centers in New England, we promise that we will take care of you with personalized attention, compassion, and understanding. We will make your care experience as easy and convenient as possible, so you can relax and focus on what matters the most to you, beyond your medical care.

Here are just a few ways we make our care more accessible, convenient, and effective:

  • You have direct access to your doctor both during regular working and off hours via email and phone.

  • Along with your doctor, we have a dedicated team of nurses, a full-time social worker, research assistants, and support staff, all of whom work together as a team.

  • Our easily accessible first-floor location is just outside of congested Boston with free on-site parking right near the entrance. There are no long walks or elevator rides.

  • We have a convenient and integrated on-site infusion center.

  • We schedule urgent appointments within 24 hours when possible.

  • Care is streamlined and coordinated: Staff speak with physicians and each other every day, and your whole team meets at least twice a week to ensure nothing is missed.

  • Our social worker plays a key role in helping patients manage areas outside typical medical care including crisis counseling, applying for short and long-term disability and SSDI, transportation needs, and connecting patients with alternative financial resources.

  • Your access to treatment is critically important to us. We work with you on insurance and benefits management, but also help through other avenues to lower costs and connect you with the treatment and medications you need.

A more personalized and integrated approach to MS care makes a difference. Please contact us to learn more.